01
Account issues
Having trouble signing in or accessing your account?
- Your account email
- Device model
- iOS/iPadOS version
- A short description of the issue
StepNote Support
How can we help?
Find quick answers, solve common issues, or get in touch with our support team.
Contact supportSUPPORT CENTER
Everything you need to keep learning.
StepNote is an AI-powered educational workspace designed for solving and learning mathematics and related subjects using handwritten work and guided feedback.
QUICK ANSWERS
Common support topics
02
Subscription & billing
For memberships, renewals, purchases, or restoration:
- Confirm you’re using the correct Apple ID
- Restart the app after restoring
- Use Apple’s subscription settings
Apple manages all in-app payment processing and billing.
03
Upload & AI feedback
If uploads or AI responses aren’t working:
- Check your internet connection
- Re-upload a clearer image
- Restart the app and try again
04
Performance issues
If StepNote freezes, crashes, or feels slow:
- Update to the latest app version
- Restart the app
- Restart your device if needed
SUPPORTED DEVICES
Built for the way you think.
StepNote is designed primarily for iPad and works best with Apple Pencil support—giving your ideas room to move.
✓
iPad optimizedA workspace designed for larger screens.
✓
Apple Pencil readyNatural, precise handwriting support.
STILL NEED HELP?
We’re here when you need us.
Send us a note and we’ll typically get back to you within a few business days.