StepNote respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when using the StepNote mobile application and related services.
01
Information we collect
Contact information
We may collect your name and email address. This information is used for account creation, authentication, customer support, and app functionality.
User content
We may collect uploaded photos or videos of math problems, handwritten work, saved canvas content, and other user-generated educational content.
This is used solely to provide tutoring functionality, AI feedback, saving and restoring work, and improving app reliability.
Identifiers
We may collect a user ID or account identifier associated with your account for authentication, account management, subscription access, security, and syncing app data.
Purchases
We may collect purchase history related to subscriptions or memberships purchased through Apple’s App Store.
Payment information is processed securely by Apple. We do not directly collect or store credit card or banking information.
Usage data
We may collect feature usage, upload counts, app interactions, and session activity to maintain functionality, improve reliability, and support app performance.
Diagnostics
We may collect limited crash logs and performance metrics to improve stability, reliability, scalability, and performance.
02
How we use information
We use collected information to:
- Provide tutoring functionality
- Authenticate users
- Save and sync user work
- Process subscriptions and membership access
- Improve app reliability and performance
- Prevent abuse and maintain security
- Provide customer support
We do not sell personal information.
03
Tracking & advertising
StepNote does not use collected data for cross-app tracking, targeted third-party advertising, or advertising measurement.
We do not share user information with data brokers.
04
Third-party services
StepNote may use trusted providers to operate the app:
These services may process limited information necessary for app functionality, authentication, analytics, cloud storage, subscriptions, or AI tutoring responses.
05
Data security
We take reasonable measures to protect user information and maintain the security of our services. However, no method of electronic transmission or storage is completely secure.
06
Children’s privacy
StepNote is not intended for children under the age required by applicable local law without parental consent.
07
Your choices
You may:
- Delete your account
- Stop using the app at any time
- Contact us regarding privacy-related requests
08
Changes to this policy
We may update this Privacy Policy from time to time. Continued use of the app after changes become effective constitutes acceptance of the updated policy.
PRIVACY QUESTIONS?
Let’s talk.
If you have questions or a privacy-related request, we’re here to help.
[email protected] ↗